Royal Mail Group’s express parcel business, Parcelforce Worldwide, has introduced a new ‘Quote and Book’ service to make it easier for customers to find the best price and service option for their parcel deliveries. Quote and Book is one of a series of web enhancements made by Parcelforce Worldwide in recent months to make it easier for customers to use its services online. The Company has streamlined its online booking tool, making it easier to use for non-account customers and individuals, including those selling on marketplaces such as eBay and Amazon. They will now be able to: get a quote; compare delivery options and prices at a glance; check the validity of the postcode entered; and book a collection – all in one place
Parcelforce Worldwide used feedback gathered from customer research to create the new function, which combines two separate online services into one. Another recent development is its changes to the way information about tracked items is displayed on its website. The new display includes a visual display status bar showing where a parcel is in its journey – both in the UK and overseas as well as a new proof-of-delivery signature that is automatically displayed on the same screen when available.
Gary Simpson, Managing Director of Parcelforce Worldwide, said: “We continuously review and improve our service to make sure we give our customers what they need. Business owners are increasingly pushed for time. They want to be able to do more and more online in one place and at one time. We are pleased to introduce these changes, which we hope will help our customers organise the most efficient and cost-effective delivery services all at the click of a button.”
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