parcelLab and Metapack have announced a strategic partnership to deliver comprehensive end-to-end solutions to retailers worldwide. By combining the strengths of both companies, parcelLab and Metapack aim to empower eCommerce with seamless delivery experiences that drive growth and enhance customer satisfaction.
This collaboration brings together Metapack’s extensive shipping network of over 350 carriers and 4000 delivery services and Delivery Manager, Delivery Options and Metapack Intelligence solutions with parcelLab’s post-purchase experience solution, parcelLab Engage, and returns experience management solution, parcelLab Retain.
The partnership provides a comprehensive suite of solutions that streamline delivery processes, reduce costs, enhance visibility, and improve customer satisfaction. parcelLab’s retail clients will have access to Metapack’s carrier library, removing the need for costly and complicated carrier onboarding. Metapack customers will benefit from parcelLab’s Engage and Retain product suite, enabling them to create a more personalised and engaging post-purchase journey. As a result, retailers can deliver their end-consumers a seamless and personalised delivery journey, from the initial order placement to the final delivery and throughout the return’s process.
“By combining parcelLab’s expertise in the post-purchase experience space with Metapack’s extensive global carrier network, eCommerce brands can expand their reach and ensure superior delivery experiences, even in new markets,” said Giles Whiting, CEO at parcelLab. “This partnership enables brands to foster stronger relationships with their customers, build long-term loyalty, and optimise operations for a smoother customer experience.”
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