Pets at Home has partnered with Relex Solutions to further optimise its supply chain operations across forecasting, on-shelf availability, inventory planning, and the automation of manual tasks. Relex will service Pets at Home online channel as well as its 453 stores and distribution centres across the UK. The partnership comes as part of a demand and fulfilment transformation project to help deliver the ambition of becoming the world’s best pet care provider.
Improving in-shelf availability and inventory management is an integral part of Pets at Home’s plans to transform its supply chain. Using Relex, it will benefit from AI-driven insights into daily and monthly inventory requirements which will help to provide its customers with the right products at the right time. By optimising omnichannel availability, whether in-store, online, or across its subscription platforms, the Relex solution will enable Pets at Home to improve fulfilment efficiency to better meet the needs of customers and their pets.
Pets at Home’s use of Relex to plan orders of short and long lead-time goods sourced from overseas will help drive improvements across the end-to-end supply chain. Additionally, automated processes across replenishment, inventory planning, and allocation will simplify the management of its broad assortment, smooth the delivery flow of goods, and improve workload efficiency.
“Following a detailed selection process, we are confident that Relex is the right partner and solution for our supply chain transformation,” said Nigel Fletcher, group business improvement director, Pets at Home. “Improving out supply chain visibility and operational efficiency is an important part of this, and Relex’s machine learning-based solution offers the tools w need to achieve this. We are excited to commence this project and look forward to the benefits it will bring.”
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