UK online department store Rackhams has confirmed that it will not introduce any hidden fees, membership charges or commission increases in 2026 for those selling via its online marketplace.
This news comes as many online marketplaces are adding new charges to cover returns, introducing paid access or sponsored visibility, and extending seller payout cycles to between 30 and 60 days.
Mark Jordan, CEO of Rackhams, said: “We are a marketplace-first business and as we enter 2026 our focus remains on building strong, long-term relationships with the partners selling on our platform. When it works for both sides, we can grow well together.”
“This is our partners’ money. Paying them quickly supports their operational costs, helps with cashflow and enables them to reinvest in stock. Cashflow is critical for businesses and many simply cannot operate effectively on 30-day, let alone 60-day payout cycles.”
“That’s why we have no plans to adopt extended payment terms. In fact, we’re actively working to pay partners faster. We’re exploring a tiered payout model where long-standing, high-performing partners can be rewarded with even quicker payout cycles, potentially moving towards next-day payments over time. Today, we’re already proud to offer payouts within 14 days.”
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