Independent wine specialist, Roberson Wine, is the latest retailer to select NetDespatch, a cloud-based
shipping and data management platform to streamline its order
fulfilment process. The multiple award winning Roberson Wine has a shop
on Kensington High Street as well as a website, and delivers more than
5,000 consignments a year throughout the UK as well as to a number of
overseas destinations. 50 per cent of these sales are processed online.
“Prior
to implementing NetDespatch, all the order information had to be
re-keyed at point of despatch,” said Ben Greene, Online Department
Manager. “This was not only time consuming but we also ran the risk of
input errors causing problems. NetDespatch save us a lot of time and has
eliminated human error from the fulfilment and delivery process. Such
errors are annoying, because it means re-booking the order which is time
wasting.”
The
solution links the company’s website with the APC Overnight delivery
network. All orders from the website are automatically processed through
the NetDespatch cloud based platform, producing the correct shipping
labels from the company’s Surrey-based bonded warehouse and notifying
the local APC Overnight depot, Streetwise Couriers, Surrey, that that
packages are ready for collection. Customer service staff can view
despatched items and track them online.
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