Royal Mail has attracted a £5.6m fine from Ofcom for missing both statutory first and second-class mail delivery targets.
For first-class mail only 74 per cent was delivered on time against a target of 93 per cent; and for second class it delivered 91 per cent on time against its target of 98.5 per cent.
Ian Strawhorne, Ofcom director of enforcement said: “Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.”
“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.”
Royal Mail said, in a statement: “Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action.”
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