The Works, which specialises in screen-free activities for the whole family, has taken the decision to cease trading of the Group’s online channel and transition to a non-transactional website, with immediate effect.
The retailer, which currently has 503 stores across the UK and employs over 3500 people, experienced operational challenges from two different third-party eCommerce fulfilment partners, significantly impacting the channel’s performance in the last two financial years. Given these issues, the Board chose to move to a non-transactional website.
This transition will sharpen the Group’s focus on its core strength as a successful bricks-and-mortar retailer by simplifying its operating model, reducing operating costs and freeing up capital to invest in its growing and increasingly profitable store business. The store estate offers significant growth potential, with ongoing like-for-like (LFL) sales growth and scope to expand the Group’s footprint by a further 100 locations. A net 5 new stores are set to open in FY26, with a further 10 planned for FY27.
Gavin Peck, Chief Executive Officer of The Works, said: “We have reached this decision after a thorough assessment of the options available and are confident that focusing on our successful bricks-and-mortar business is the right step to reduce risk, improve operational clarity and support long-term profitable growth. A website that enables customers to browse our products and seek inspiration will help to bring our brand to life and drive customers to our 500 stores.
“Our mission – to become the favourite destination for affordable, screen-free activities for the whole family – has never been more relevant and this, combined with ongoing delivery of our ‘Elevating The Works’ strategy, means we are well-positioned to achieve significant and profitable growth in the years to come.”
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