UiPath an enterprise automation software company, and Amelia, which specialises in AI, have announced a partnership that aims to deliver personalised employee experiences at scale, helping businesses drive efficient growth by doing more with less.
Despite the proliferation of digital technologies in the enterprise, employee experiences still lag behind. UiPath and Amelia bridge the gap between powerful automation and simplified user experiences with an integrated solution that reimagines the employee experience and delivers measurable improvement in productivity and net promoter scores (NPS).
Employees can make support requests via chat, messaging, or voice. Amelia processes the request and natively integrates with UiPath software robots to resolve the issues with workflow automation and AI. Once complete, Amelia summarises the resolution for the employee via their preferred channel. Requests that cannot be resolved are escalated to support agents, with the combined solution learning from the interaction to better address similar issues in the future.
Companies that deploy UiPath and Amelia’s joint solution empower their employees and boost their satisfaction with immediate, 24/7/365 resolutions for a full suite of IT and administrative requests, including application troubleshooting, VPN access, password resets, vacation balance checks, payroll changes, and more.
With its combined solution, Amelia and UiPath can create extraordinary user experiences through rapid resolution of everyday tasks, allowing employees to focus on propelling company growth and providing premier customer service. It enables end-to-end resolutions for high-volume requests, which reduces service desk wait times, accelerates request handle times, and improvements of employer NPS. Customers are empowered to scale custom solutions and applications with the offering as their business needs evolve.
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