Whistl has signed a new partnership with PVS Europe, which has subsidiaries in Germany, Italy, Austria, France, Switzerland and the Benelux countries, to support its UK customers’ growing European fulfilment requirements.
Whistl’s fulfilment and contact centres will also join European fulfilment platform F4E network. This association of experienced fulfilment houses, work closely together, often with integrated systems, to provide Europe-wide coverage.
Thanks to the deal, Whistl says that it can now provide e-fulfillment, contact centre services, returns, customs clearance together with order and delivery management with IT integration across Europe through a single point of contact. As opposed to having to establish multiple relationships with different suppliers.
Together, Whistl, PVS and its F4E partners will have access to eight fulfilment warehouses across the UK and over 500-seat contact centre capability.
The first beneficiary of the partnership has been long-time Whistl client SportPursuit. Following Brexit, PVS was quickly able to step in and manage the eCommerce retailer’s European fulfilment requirements (including pick & pack and despatch) from 1 January 2021.
Nick Wells, CEO of Whistl, said: “Both Whistl and PVS are owner-managed entrepreneurial businesses that share the same philosophy of taking a partnership approach to customer relationships. Working with them, and the F4E network, we can provide pan-European expertise to help customers growth their businesses through operational excellence.”
Christian Paechter, CSO, PVS Europe said: “The UK has the largest eCommerce market in Europe and in mainland Europe, with its several markets and different cultures, market rules and consumer expectations, it can be quite challenging. That is why we are very happy with this partnership with Whistl and the F4E network to enable our customers’ success.”
Share