Wincanton has signed a new three-and-a-half-year contract with online furniture retailer Snug to provide them with eFulfilment, stock management and final-mile home delivery services.
It’s the latest in a series of contract wins for the logistics firm, which has expanded its position in the home delivery space considerably over the past year – adding Dobbies, Dwell, The White Company and Sofa Club to its client list.
Wincanton will now fulfil all Snug’s customer orders, with large products being delivered via its two-person home delivery network.
Wincanton will also create an end-to-end supply chain for Snug, including the management of inbound container stock, inventory management and stockholding, pick and despatch of customer orders and the handling and processing of returns.
Snug – known for launching the UK’s first-ever sofa in a box – is to become one of the principal customers at Wincanton’s automated eFulfilment facility in Rockingham, Northamptonshire.
Further investment is planned for this facility to develop next-gen robotics and digital solutions, it says.
Paul Durkin, managing director of digital & eFulfilment at Wincanton, said: “Snug required a long-term logistics partner to manage its warehousing fulfilment operations, as well as provide a critical role on the front-line meeting customer’s delivery expectations.
“Wincanton’s well-established eCommerce and eFulfilment capabilities, enhanced by our new development [in Rockingham], means we are well placed to support Snug with their continued growth.”
Rob Bridgman, founder & CEO at Snug, said: “Snug started the ‘sofa in a box’ movement and in doing so has created one of the UK’s fastest-growing eCommerce brands. Snug’s ready to assemble sofas are delivered in days and assembled in minutes without the need for tools, setting us apart from all other sofa brands.
“As category creator and leader, we are continuing to invest in offering a world-class customer experience and Wincanton offers us capabilities to scale at pace and to deliver on our customer promise.”
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