The
Wine Society, a co-operative wine supplier, has celebrated transacting over £1
billion of sales through the Maginus multichannel solution.The solution allows The Wine Society to control
its whole business including sales, purchasing, products, warehousing etc. from
a single database. Sales are processed from across all the sales channels
including web, catalogue, call centre, the store iPhone & Android Appsto give The Wine Society a single point of maintenance
for all product, pricing and other business information, ensuring efficient
processes and excellent customer service.
Since the implementation in 1998, the Maginus multichannel
solution has supported The Wine Society’s extensive growth, with turnover
doubling to just over £80m and it has now processed a total of over £1 billion
in sales across the different channels.
David Marsh, Head of IS at The Wine Society, commented: “The
Maginus technology has supported our sales of £1 billion by enabling us to
manage new business initiatives such as new sales channels. This allows us to
develop revenue opportunity and to improve customer service to help us to gain
new customers and encourage repeat business. Maginus (the company) has an
impressive commitment in ongoing product development which has meant that the
Maginus multi-channel solution has always been able to handle our new business
plans.”
Marsh
continued: “The new suite of modern apps from Maginus, which are designed
to make Maginus functionality available across devices, is an excellent
development and absolutely essential in today’s market place. It will be
possible for us to make all elements of the Maginus multi-channel solution
available to our staff and customers across the web and on any device.The
Maginus solutions are totally reliable and I see Maginus very much as a long
term strategic partner. This means I don’t need to worry about our IT
Infrastructure, instead I can concentrate on enabling the business to develop”.
Philip Stride, Sales Director at
Maginus, commented: “We have worked with The Wine
Society for many years and have built a strong working relationship with them.
It’s important to us that our customers view us as a key long term partner, and
that we can help them to manage the change as their business develops to meet
the demands of the market place. We look forward to continuing to work with The
Wine Society in the future.”
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