Secret Escapes, the high end travel deals business, as selected ContactWorld from NewVoiceMedia as its customer contact technology solution. The solution integrates with the Salesforce1 platform and offers the business single solution for insight into its entire operations and replaces a combination of on-premise software and mobile phones across its satellite regions. Secret Escapes is a free to join members’ website and app which runs “best in market” flash sales of four and five star hotels and holidays worldwide. The hotels and holidays are hand-picked by a team of travel experts and include everything from country house hotels and city breaks to luxury European getaways and long-haul holidays, with travel included. It launched in 2010 and has over ten million members in the UK, Sweden, Germany, Switzerland, Poland, Denmark, Norway and the USA.
Dan Cohen, product director at Secret Escapes said “We are pleased to be live with ContactWorld following a fast deployment and are already seeing the benefits of a single solution which gives us detailed insight into our entire business for the first time. NewVoiceMedia is committed to innovation in customer contact technology and we believe that this partnership will greatly benefit our customers, prospects and business development team, as we’re able to ensure consistent delivery of excellent servcie and sales performance on a global scale. The technology has also enabled us to reduce costs adn will help us to grow our revenue as we continute our international expansion in 2015.”
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