Royal Mail Group’s express parcels business, Parcelforce Worldwide, is extending its tracked globalpriority return service to retailers sending items to Australia.
Australia is the first country outside the EU to benefit from this express returns service.
Improving convenience
The service makes it easier for UK online retailers to provide international shoppers with a trackable return service for unwanted items, improving customers’ overall buying experience. The service uses established international postal networks and offers the consumer high levels of choice, convenience and control as it is accessible through around 4,000 outlets in Australia and includes end-to-end tracking.
Breaking down barriers to exporting
Research from Royal Mail’s annual survey on the preferences and habits of online shoppers, Delivery Matters, found that one in three Australian shoppers had purchased an item via a UK website in the last three months*, demonstrating the potential for UK online retailers who wish to expand internationally.
Items posted from Australia using Parcelforce Worldwide’s globalpriority return service will arrive in the UK within three to four** days of posting.
Australia is one of the most popular international shipping destinations for Parcelforce Worldwide customers. Australia’s eCommerce market has grown rapidly over the past five years. It is the 5th largest economy in the Asia-Pacific region, and the 12th largest economy in the world. Australia’s citizens are also among the world’s top five wealthiest (UKTI).
Gary Simpson, Managing Director of Parcelforce Worldwide, said: “We are pleased to be extending our tracked globalpriority return service from Australia. Our research shows that online shopping in Australia is on the up. More than half (55 per cent) of online, shoppers say they shop more on the internet than before. Our globalpriority return service provides international shoppers with an improved returns experience and makes UK online retailers a much more attractive proposition.”
The extension of the globalpriority return service from Australia is part of Royal Mail Group’s strategy to grow its parcel businesses in the UK and overseas.
*Delivery Matters field research April 2015
** Monday to Friday
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