Fortnum & Mason has appointed Iain Robertson to a newly created role, that of chief operating & innovation officer.
Iain RobertsonRobertson who takes up his new post in February is joining from Burberry where has spent the last seventeen years, latterly as SVP global planning & inventory.
The new role encompasses improvement of customer experience, introducing operational efficiencies, enabling scalability across operations functions across Fortnum’s businesses and its supply chain throughout the world.
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