Articles: CRM/LOYALTY & RETENTION

Developing Customers … and Merchandise

Frictionless

It was Cyber Monday

Zero-party data, a major opportunity for brands in 2021

Ultimate Guide to Scalable eCommerce – PART 4

Customer loyalty is the new black

We must be mindful of the positive impact of authentic Amazon reviews

Retailers Risk Failure Through Their Customer Centric Stance

Southern Raised Bluegrass and Customer Development

Why Customer-Centricity will be even more critical in 2021

Why did Arcadia fail?

Brands can’t afford to enter 2021 without personalised customer experiences

Christmas clicks – Enhancing the online customer experience

Leveraging Black Friday to build loyalty

If you don’t look after your customers, someone else will

Five seismic shifts in consumer behavior retailers need to know about

online shopping

5 Tips for online retailers after lockdown

Advertising in the age of COVID-19 – Retailers making gains

Whistl identifies pitfalls and opportunities for online retailers launching subscription services

Account takeover

Forter fraud attack index reveals 89 per cent rise in loyalty program fraud

1 in 4 consumers demand eco values from DTC brands

1 in 4 consumers demand eco values from DTC brands

Use of Customer LTV metric grows 33 per cent year-on-year

Use of Customer LTV metric grows 33 per cent year-on-year

6 steps to successful sourcing of CRM software

6 steps to successful sourcing of CRM software

Nearly half of UK consumers want to pay with Direct Debit for subscriptions

Nearly half of UK consumers want to pay with Direct Debit for subscriptions

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