Boden chooses ZigZag as its global returns partner

Boden has chosen ZigZag to manage its global returns.

Through ZigZag’s returns solutions, the partnership will enable Boden to simplify the returns process while improving cost efficiencies and customer satisfaction. Boden aims to maintain its largely free returns service at a reduced cost and accelerate refund processing times for its customers.

Colin Dawes, Head of Logistics at Boden commented: “We switched to ZigZag as our returns provider not only to make savings across our supply chain, but more importantly to improve our customer’s returns experience with technical and data driven excellence. It’s been an eye-opener for us in understanding how our customer base differs from the rest of the market. We want our returns policy to be a true reflection of what our customers need and now we have another layer of visibility to inform our approach.”