News: Recruitment & Retention

Almost half of retailers experience customer churn rates upwards of 51 per cent

UK retailers look to post-purchase tracking solutions to increase repeat purchases and customer loyalty

Groupon UK launches new best price guarantee

Mention Me launches world’s first predictive model for customer advocacy

The Super Marketing Group Launches Super Travel Club

Customer acquisition costs for Black Friday week highest in the year with LTV falling

Less than one-fifth of retailers will enter shoppers into loyalty programmes this Black Friday

Baby boomers least likely to be loyal to any brand

Primark selects InMoment for customer feedback

Loyal customers worth 22 times more than average customers

98 per cent of UK consumers cancel product subscription services within the first year

Two-thirds of UK consumers return to brands who treat them as an individual

Q2 online sales data signals permanent shift to online shopping

Bad interactions and unethical practices impacting brand loyalty

Abel & Cole launches new app to boost customer retention

The Digital Divide: discord between marketer actions and consumer behaviours

The Rocket Marketing Group rejoins DCA

Many UK brands and retailers unable to convert one-time buyers into customers

No love lost – 80 per cent of UK brands not rewarding customer loyalty

Clarins turns to real-time marketing solution

Free food delivery for Prime customers

Sosandar achieves peak sales increase

Royal Mail incentives for peak promotions

Thomas Sanderson in digital push

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