News: AI

Revolution Beauty sees a quarter of customer queries handled by AI chatbots over Black Friday weekend

In 2026 personal AI agents will transform the way customers browse

UK shoppers embrace AI for delivery updates and returns – but still want transparency and a human touch

AI cynicism threatens loyalty: Most UK consumers would rather avoid chatbots, putting loyalty at risk

European retailers investing in AI to boost marketing efforts & personalise customer service

Nearly half of UK consumers report poor customer service in 2025

Brits willing to pay for human support from brands over AI, yet 77 per cent won’t ask for help in-store

UK shoppers show cautious optimism about AI but human touch still important

Twilio announces integration with OpenAI’s realtime API

48 per cent of consumers want to speak to a real person in customer services

Qualtrics announces top consumer experience trends for 2024

UK shoppers desire AI-driven retail experiences but are wary

DFS revamps online customer experience with AI-powered chatbot technology

Twilio research reveals how disjointed digitisation is costing reputations

Online stores must build customer trust to reduce cart abandonment

Immersive CX is the new way to win and keep customers

42 per cent of customer queries to leading UK retailers go unanswered

Amelia adopted by ASICS to improve customer service

UK most unforgiving country when it comes to customer service

Yext launches Support Answers to streamline resolution process for customers and agents

eDesk adds more AI tools to its eCommerce helpdesk

UK consumers warming up to AI

British consumers are not ready for AI and want higher levels of personalisation

Consumers prefer to interact with voice and chat assistants

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