Cosyfeet has received a Feefo Platinum Trusted Service award for 2022. The Trusted Service Awards are unique as they are based purely on feedback from real customers, meaning that they are a true reflection of the commitment to outstanding customer service.
To qualify, Cosyfeet achieved a Feefo Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2021 and 31st December 2021.
“We’re thrilled to receive this award from Feefo”, said Liz Quartley, shop manager with Cosyfeet. “It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really challenging circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”
The Feefo Platinum Trusted Service Award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40 per cent more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43 per cent of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Cosyfeet, Kim Burgess, head of customer success at Feefo, said: “The Platinum Trusted Service Award is an extremely tough challenge. Winners go above and beyond to provide the very best customer experience.”
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