DCA secures exclusive in person opportunity for members with Ofcom as it investigates Royal Mail’s service change proposals.
Ofcom has issued a call for input from all interested parties so as to consider how the universal service may need to change to ensure that it meets peoples’ needs whilst also considering Royal Mail’s financial sustainability and efficiency.
The DCA has secured an exclusive and timely opportunity for DCA members to express their views in person to a senior official from the Ofcom future of the universal postal service team within the DCA Spring Conference which takes place in London on 14th March, two weeks ahead of the 3rd April deadline for responses to Ofcom on the Royal Mail proposals and their impacts on their businesses.
Under the universal service, Royal Mail is required to deliver letters on six days/week, Monday-Saturday and to deliver parcels on five days/week Monday-Friday, with two delivery speeds for its main universal service products – first class next day, and second class, within three days, to every postal address in the UK. These obligations have not changed since 2011, despite significant changes in postal markets.
DCA member companies are long established customers of Royal Mail, using its services for the distribution of catalogues and direct mail for customer acquisition, customer reactivation, and for ongoing circulation to their current customers. Many DCA member companies also use Royal Mail packet and parcel services to fulfil customer orders and catalogue requests generated as a result of the aforesaid use of the universal service. Any changes will also impact those DCA members who access the universal service via Royal Mail’s wholesale customers.
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About the DCA
The DCA launched as The Catalogue Exchange (CatEx), a not-for-profit trade body, by a group of catalogue & mail order business leaders. It has since represented their interests on key issues whilst also creating a forum for the open sharing of insight, expertise and support. Since formation in 2004, it has evolved in tandem with the market it serves. It became CatEx DCA as member companies began to seriously adopt eCommerce and other online channels. Today, it is known as DCA – the Direct Commerce Association.
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