Sports Direct customers are now being offered an easier returns process via a new partnership with InPost.
The partnership allows Sports Direct’s consumers to return online purchases in seconds — all without the need of printing a label.
Sports Direct has a diverse consumer base spanning older sports fans through to families, but print-at-home labels are a well documented pain point for consumers, particularly those with busy home lives and no access to printers. In fact, almost a third (30 per cent) of consumers do not have access to printers at home to print return labels.
With InPost Lockers, they simply scan a QR code received to their phone at their nearest locker, and leave their items in one of the compartments.
A spokesperson for Sports Direct said: “We are constantly looking for ways to improve our consumer journey and to create a seamless beginning to end product lifecycle. Our partnership with InPost will help generate a smooth process for our consumers when returning online purchases by using QR code technology.”
InPost has over 5,000 parcel lockers across the UK, which can be found in shopping centres, train stations, supermarkets, petrol forecourts, and on high streets, with the majority available 24/7.
The returns process takes a matter of seconds and because InPost Lockers are situated in convenient locations, consumers can benefit from “trip twinning”. This means they can return their parcels at a time and a place that suits them — be it on their morning commute, while out meeting with friends or heading to the gym.