Hermes has launched a new service extension to provide online shoppers with an Estimated Time of Arrival (ETA) for Next Day and standard delivery purchases, as well as returns. Following a successful trial with major retailers including JD Williams, Hermes will initially provide customers with a four-hour time window on the morning of their parcel delivery or collection, a timeframe that will be reduced to two hours by the end of the year.
Retailers deploying the new service can choose how they want to communicate the time-window from a choice of Hermes Parcel Manager SMS, Email or Mobile app push. The launch of this new service follows the recent announcement that Hermes has invested £18m in 20,000 state-of-the-art handheld scanners which will be in place by peak 2016. The 4G devices which support the ETA service will boast Geo-fencing technology and a built-in camera and will bring the Hermes Home Delivery and ParcelShop network closer together to give increased future benefits for clients and their customers.
Ian Carr, Logistics Director, JD Williams, said:
“JD Williams sees ETA messaging as a welcome service development in line with our drive towards a digital-first business model. It has been well received by our customers, especially those who use mobile technology. This complements our efforts to provide customers with proactive updates at critical stages of the parcel journey, which keeps them fully informed without the need to enquire further. We will continue to work with Hermes to widen the reach of this and other services that will be offered on the Hermes Parcel Manager App.”
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