The White Company’s customer service team has been inundated with complaints following delays in order shipments precipitated by a move into a new automated warehouse operated by Wincanton. The numerous issues have been building since February and were initially blamed on systems integration and staff training. With problems still ongoing, the embarrassed multichannel retailer has been forced to apologise repeatedly to customers affected by long delays and for its extended delivery times. It has withdrawn its click-and-collect service and next-day delivery and issued a notice on its website warning of delays.
Meanwhile, The White Company’s retail stores have been provided with additional stock so that customers can buy from them if they can’t wait for the delivery of certain items.
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