With its evolution from traditional high street retailing roots to become more focused on online trading, Mothercare has implemented Peoplevox’s software-as-a-service solution.
‘Peoplevox is an eCommerce warehouse specialist, with impressive pick rates and accuracy levels,’ says Elaine Khoo, General Manager for eCommerce, Mothercare Singapore. ‘We chose them for the software’s capability to support multiple inventory levels and logistics providers, which is important for us operating across different countries.”
Founded on the understanding that traditional warehouse management systems do not work for eCommerce operations, Jonathan Bellwood, CEO of Peoplevox, developed a solution that now helps more than 100 eCommerce warehouses across 12 countries. By optimising pick routes, eliminating mispicks, and achieving 99.99per cent accurate stock figures, Peoplevox clients, including Mothercare Ireland, enjoy excellent customer reviews and save both time and money in the warehouse.
‘Peoplevox has been a great addition to the Mothercare Ireland business,’ says Ben Ward, Commercial Director at Mothercare Ireland. ‘We managed to cope with a 35per cent increase in turnover last Christmas which equated to a 20per cent uplift in orders and a 40per cent uplift in items picked. All of this is with the same number of operatives as per the previous paper/pen solution, too. I would otherwise have spent €1000s extra on payroll and training to hire new staff, whereas Peoplevox has given us far greater efficiencies, not to mention the hours it saves us on general stock takes and spot checks. We now have much greater visibility on stock movements and the productivity of individual operatives via the handheld devices. We are a far more efficient, modern and scalable business as a result of our partnership with Peoplevox.’
‘After the success of our warehouse management system for the eCommerce division at Mothercare Ireland,’ comments Jonathan Bellwood, ‘we hope to replicate the model into more franchise locations across Asia with our off-the-shelf integration to Magento. We look forward to taking everything we have learnt about how to operate an eCommerce warehouse and using it to help Mothercare maintain their already high standards as they push further into the world of eCommerce.’
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