Parcelforce Worldwide is trialling self-serve kiosks in London Central, Newcastle and Milton Keynes depots. Throughout the trial, customers can pay for a parcel shipment at the self-serve kiosk, or pay for a parcel shipment online and use a mobile QR code to print labels on-site before handing the parcel to counter staff. The self-serve kiosk trial will run until 14th September 2018 with customer user experience feedback gathered.
A spokesperson from Parcelforce Worldwide, said”We understand that customers want more flexibility when sending parcels, they would like more control over when and where they send, and be able to do it quickly and easily. We have 54 depots in our network, so provides another option for their parcel sending needs. We are very interested in the outcome of the trial to understand whether customers find it a positive experience.”
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