Pitney Bowes has announced an agreement with UK-based returns specialists, ReBOUND to provide retail brands worldwide with fast, data-driven international returns.
Under the agreement, ReBOUND will leverage Pitney Bowes’ US transportation and logistics network to process returns for its 500-plus retail clients in EMEA. Conversely, Pitney Bowes’ will leverage ReBOUND’s data-driven platform and multi-carrier shipping technology will support cross-border returns for Pitney Bowes clients across the US, CA, UK and APAC.
“This partnership brings together two leaders in eCommerce logistics services to deliver a world class returns process for hundreds of global retailers and their customers,” said Lila Snyder, EVP and President, Pitney Bowes Commerce Services. “By linking our networks, Pitney Bowes and ReBOUND will expand our collective returns footprint and capabilities, offering a seamless international service for eCommerce retailers.”
“The modern consumer, wherever they may be, demands a convenient returns experience and refund process,” said Graham Best, CEO of ReBOUND. “Our technology delivers the intelligent, data-driven returns strategies that are particularly helpful for brands exploring how to attract and retain cross-border customers. This partnership is truly the ideal match at the perfect time, providing us with access to Pitney Bowes’ vast network of brands looking to enhance their own international performance, and offering our own EMEA network a trusted partner for their US operations.”
Pitney Bowes offers a scalable end-to-end global eCommerce solution that can handle all facets of enterprise retail cross-border expansion and has become a leader in eCommerce fulfilment, delivery and returns through its acquisition of Newgistics, the company that developed and launched the Parcel Returns Service (PRS) with the USPS®. Today Pitney Bowes processes more than 50 per cent of all PRS packages shipped through the USPS®. Its fulfilment, delivery and returns network includes 13 operating centres and a national transportation network of more than 50 partners.
ReBOUND manages global returns for leading retailers such as ASOS and Gymshark and is integrated with over 170+ carrier services worldwide, including the UK’s largest printerless returns network. The company recently opened an innovation centre dedicated to developing its intelligent returns platform and data analytics capabilities.
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