Outsourced contact centre Ventrica has won the ‘Contact Centre of the Year’ (larger category) as part of the London & South East Contact Centre Awards 2016.
Managing Director and founder of Ventrica, Dino Forte commented, “We are absolutely delighted and honoured to win this fantastic accolade. I would like to thank both our wonderful customers for giving us the chance to work with them and also our own incredible team of customer service professionals who have gone above and beyond in their passion and hard work to provide exceptional customer experiences.”
Ventrica is now one of the largest employers in Southend and one of the fastest growing businesses in Essex having experienced phenomenal growth over the last 12 months. By the end of this year it plans to extend its contact centre to 330 seats, with plans to double this to 600+ seats in 2017.
This is the third industry award that Ventrica has won in the space of 12 months, after receiving a Silver Award for ‘Best Outsourcing Partnership’ at the European Contact Centre & Customer Service Awards and The Direct Commerce 2015 ‘Partnership of the Year Award for 3PL (Third Party logistics)’
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