Viking which is one of Europe’s largest direct office supplies and equipment businesses has relocated its customer service function back to the UK from South Africa. This has created an initial 60 jobs in Leicester, with more to come. The new Viking customer service team will help customers in the UK and Ireland and complement its other customer service centre in Oldham.
Viking employs some 1,500 staff in Europe and has annual revenues of c.£426 million. This latest move is aimed at improving the quality of service it provides to its customers.
UK and Ireland managing director Simon Allan-Brooks said: “Viking’s customer service is now 100 per cent based in the UK. We believe this will quickly make a significant impact on the quality of our service. Bringing this critical function back in-house is part of our efforts to deliver first-class customer experience.”
In other news, Peter d’Amery joins the business as sales director for UK and Ireland. He has more than 20 years in strategic sales and marketing roles, including a period as sales director for Office Depot, which is part of the Viking group. Julia Martin has been appointed senior manager customer service UK and Ireland.