Zappix, Inc., a provider of On-Demand and Visual IVR Customer Service Solutions, has unveiled integrations between its cloud-based suite of products and Amazon Alexa devices.
The company has integrated the smart home assistant into its suite of self-service customer care capabilities, opening the door for Zappix customers in the Retail, Healthcare, Utilities, Insurance, and other industries to leverage Amazon Alexa’s Natural Language Processing (NLP) and offer consumers personalized in-home, voice-controlled assistance.
“Integrating with Amazon Alexa is a great fit for Zappix and our drive to meet consumers where they are,” said Yossi Abraham, Zappix president. “We are committed to offering our clients’ customers what they need when they need it through all of the of self-service channels they use. With the proliferation of IoT & Smart Home Devices, smart assistant capabilities are necessary for true omnichannel solutions in 2019.”
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