Laithwaites to streamline delivery management to enhance customer experience


Laithwaites to streamline delivery management to enhance customer experience

Laithwaites has chosen nShift as its UK multi-carrier delivery & experience management partner. nShift is the global leader in delivery & experience management (DMXM) software. This strategic partnership aims to streamline Laithwaites’ logistics operations, facilitate carrier expansion, and significantly enhance the consumer delivery experience.

As Laithwaites continues to grow, the need for a robust and scalable delivery management system has become crucial. nShift’s comprehensive platform offers advanced features enabling Laithwaites to manage multiple carriers efficiently. This will ensure timely and reliable deliveries for their customers across the UK.

Andrew Hawker, head of logistics at Laithwaites, said: “Choosing nShift as our delivery & experience management partner is a crucial step in developing a more flexible strategy to expand our carrier services and improve the delivery experience for our customers. With nShift’s advanced technology and expertise, we can optimise our logistics processes and provide our customers with more transparency and control over their deliveries. This partnership will undoubtedly support our growth ambitions and help us maintain our commitment to exceptional service.”

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