News roundup—postal strikes hurting etailers, more

News roundup—postal strikes hurting etailers, more

Two-thirds of the online retailers surveyed by Interactive
Retail in Media Group (IMRG) have suffered a decline in revenue
since the Communication Workers Union strikes against Royal Mail
began last month, with sales falling an average of 30 per cent.
More than four out of five surveyed said they’d received customer
enquiries about delivery arrangements. And the union and Royal
Mail should take heed: 60 per cent of those surveyed said their
new carrier arrangements were more efficient than their
arrangements with Royal Mail had been and of those 60 per cent,
more than two-thirds “were considering not returning to
Royal Mail after the strike,” according to IMRG.

Another survey, conducted for
The Telegraph,
found that public support for the union is
ebbing. One-quarter of those surveyed now blame the CWU for the
strikes, up from 21 per cent two weeks ago. An equal number
blame Royal Mail management, down from 28 per cent of those
polled earlier.

Despite the postal strikes, online spending this Christmas is
expected to hit £8.9 billion, according to
The Independent,
accounting for 20p of every £1 spent.
Executives from Hotel Chocolat and
John Lewis are interviewed in the Independent
an article, which posits that “after a difficult Christmas
in 2008, retailers are more optimistic this year”.

Window-dressing merchant Hillarys has
launched, which sells
made-to-measure curtains,
The Drum
reports. The new site is a sister brand to and the core Hillarys website.


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