UK’s best online retailer overall for customer satisfaction
and for best online fulfilment at the Verdict Satisfaction Awards.
The survey which measures how satisfied customers are with
the retailers they use also saw Dunelm take third position to John Lewis in the
homewares category. Best online pureplay went to Amazon with best Click &
Collect service topped by Next. The research conducted in October and November
2013 covered more than 5,800 adults using a random location sample.
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