News: CRM/LOYALTY/RETENTION

Bad experiences put $3.1 Trillion in annual global consumer spending at risk

Reviews.io sells to AppHub

Online shopping habits show resilience as Brits plan around Black Friday

Yext to Provide Post Office Customers with an Improved Digital Customer Experience

72 per cent of consumers believe there are ‘too many’ subscription services to choose from

Lost brand loyalty impacts more than a third of organisations

The cost of doing business: one in five Brits “can’t afford to be loyal”

Hobbycraft launches ‘Cut & Create’ subscription service

Two-thirds of consumers planning to buy Christmas presents earlier this year to take advantage of discounts

Secret Sales launches Secret Rewards Club

Qualtrics reveals consumer trends that will shape 2023

Shoppers may not get the best deals on Amazon’s Prime Early Access Sale

JD and Nike launch Connected Partnership to unlock member-exclusive products

Mention Me launches world’s first predictive model for customer advocacy

Brand loyalty becomes the victim of cost-of-living crisis for Christmas 2022

From price to product information elasticity of demand – navigating the demands of the new K-Shaped consumer

More than a third of UK shoppers plan on increasing their online shopping, despite the cost-of-living crisis

Amazon hikes rates for Prime in the UK and Europe

Original factory Shop launches TOFS Club

One4all Gift Cards Expands Retailer Offering With IKEA

Railsr launches Rewards-as-a-Service to enable brands to build rewards programmes

Railsbank becomes Railsr

M&S turns the corner

ONS confirms what you’ve all been saying

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